Shipping Policy
Shipment Information
KNOWSLEY FURNITURE CENTRE LTD, operating under the brand onjewelspot, partners with FedEx, UPS, and USPS for shipping products. Due to the significantly higher volume of additional shipments expected during the holiday season, there will be delays in delivery times.
We are committed to processing and shipping orders within a few business days and will send updates as orders and shipments are received.
Shipment Times
To USA:
- Processing time: 0-1 business days
- Shipping time: 1-3 business days
To other countries:
- Processing time: 0-1 business days
- Shipping time: 1-3 business days
Please note that each country has its own customs rules and policies. For more information, please contact your local customs office. In the rare event that import duties or taxes are imposed, the customer is responsible for paying these duties or taxes. Orders from South America and the Russian Federation may be delayed due to shipping and customs issues, and shipping times may exceed one month.
How to calculate shipping cost?
All shipping costs are all-inclusive.
How to track my order in time?
Once you place an order, you will receive a tracking number in your Email. You can either track your order by signing in with your onjewelspot account on onjewelspot.top and clicking “My Order” to check the order status. The tracking information might be available within 1-2 business days.
What should I do if the logistics information shows that the package has been signed for but not actually received?
There are several possible scenarios:
- They did not scan it correctly, and it will be displayed the next day.
- If you live in an apartment, the carrier may accidentally leave it at a neighbor’s house or at the front desk. Please check.
- If you still can’t find the order, please send us an email at [email protected].
Who is responsible for the lost package and how?
If you do not receive your package 60 days after it was sent, please contact us at [email protected]. We will either resend you a new item or give you a full refund.