FAQs
Frequently Asked Questions
Brand: onjewelspot
Company Name: KNOWSLEY FURNITURE CENTRE LTD
Do I need to register an account to place an order?
You are not required to register an account. You have the option to place an order directly. However, registering an account enables you to better track your order.
When can I cancel an order?
You can cancel your order at any time. But if you want to change your order, you can do so within 24 hours. Please send an email to [email protected] first.
What payment methods does our website support?
The best payment method we support is PayPal.
How can I obtain a receipt and track my order?
We will send you an email containing your purchase receipt and tracking number. You can also track your order by signing in with your onjewelspot.top account and clicking on “My Order” to check the order status.
Is it possible to place additional orders after the initial purchase is completed?
Yes, if the items are being shipped to the same address and within 24 hours of the initial purchase, you can add items to your order. Please contact [email protected] first before adding items.
How long is the order preparation time?
During our business days, it takes 2-5 days to prepare your order.
How many days does it take for an order to reach its destination?
It takes 10-20 business days for delivery.
How can I track my logistics number?
Once you place an order, you will receive a tracking number via email. You can track your order by signing in with your onjewelspot.top account and clicking on “My Order” to view the order status.
Are duties and taxes included?
In North America, all duties and taxes are included in the price shown on the item page. For the United Kingdom and EU countries, they are VAT-free regions, so no tariffs are included in the products’ price.
If the product does not meet my expectations or I need to replace the size, how can I return or exchange it?
Within 30 days of purchase, you can exchange or return the product for free without giving a reason. After this time period, we do not accept any returns or exchanges. If you need to exchange or return an item, please contact us at [email protected] and explain the reason. Please provide your PayPal account information to receive a refund. Please be patient as it may take a few days for the process to be completed.
How long does it take for the refund to arrive?
When we receive your returned package, we will inspect the items according to the return policy approval process. After the inspection is completed, we will notify you by email whether the item is eligible for a refund. If the conditions are met, the refund will be processed via the original payment method within 5-7 working days. If you have any other questions, please feel free to contact us via [email protected].